Terms & Conditions for Online Payments
Last Updated: 30th September 2024
Welcome to Cocoon Barter Global Pvt Ltd (referred to as "Company," "we," "our," or "us"). By using our website and making any transactions through it, you agree to the following terms and conditions ("Terms"). These Terms apply to any payments made through the website or any associated platforms. Please read them carefully before making a payment.
1. Acceptance of Terms
By accessing or using our online payment services, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other policies or agreements mentioned. If you do not agree with these Terms, you should not proceed with any online transactions.
2. Payment Gateway
Cocoon Barter Global Pvt Ltd uses third-party payment gateways for processing payments. These gateways may include but are not limited to Razorpay, PayU, Paytm, and others that comply with RBI regulations for secure transactions. By making a payment through these gateways, you agree to their respective terms and conditions in addition to ours.
3. Payment Methods
We accept various forms of online payment, including but not limited to:
- Credit Cards
- Debit Cards
- Net Banking
- UPI
- Mobile Wallets
- Other payment methods as may be introduced
You confirm that the payment method used for any transaction is your own, or that you are duly authorized to use it.
4. Security & Data Protection
All transactions are processed through a secure payment gateway that complies with the Payment Card Industry Data Security Standard (PCI-DSS). Cocoon Barter Global Pvt Ltd does not store your payment card details on our servers. We take every step to protect your personal data and ensure secure payment.
For more details on how we handle your personal information, please refer to our Privacy Policy.
5. Transaction Confirmation
Upon completing a transaction, you will receive a confirmation email and/or SMS with the details of your payment. If you do not receive such confirmation, please contact our customer service at [Insert Contact Information].
6. Pricing & Currency
All prices listed on the website are in Indian Rupees (INR), unless specified otherwise. We reserve the right to change the pricing at any time without prior notice. However, the price applicable at the time of payment will apply to the transaction.
7. Refund & Cancellation Policy
- Refunds: In case of a failed transaction or duplicate payments, please contact us immediately at 7011309553 for a refund. Refunds, if applicable, will be processed within 7-10 working days, depending on the payment method and bank policies.
- Cancellations: Payments once made cannot be canceled except in the case of an error in the transaction or incorrect deductions. If you need to cancel a payment, please contact us as soon as possible, and we will assist you as per our cancellation policy.
- Refunds will only be processed to the same payment method used for the original transaction.
8. Service Availability
We endeavor to provide uninterrupted access to our services. However, Cocoon Barter Global Pvt Ltd shall not be responsible for delays or failures in processing payments due to reasons beyond our control, including but not limited to network issues, technical difficulties, or system maintenance.
9. Limitation of Liability
Cocoon Barter Global Pvt Ltd and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the online payment services. In no event shall our total liability to you exceed the amount paid by you for the specific transaction.
10. Chargebacks & Disputes
If you believe a payment has been processed incorrectly, you must notify us within 30 days of the transaction. In the case of chargebacks or payment disputes, we will work closely with our payment gateway provider and your bank to resolve the issue. However, any unauthorized chargeback may result in the suspension of your account or services.
11. Compliance with Laws
By making a payment, you confirm that your actions are compliant with all applicable local, state, and national laws and regulations, including but not limited to the Foreign Exchange Management Act (FEMA), 1999, and relevant guidelines issued by the Reserve Bank of India (RBI).
12. Amendments
Cocoon Barter Global Pvt Ltd reserves the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and the updated Terms will apply to all future transactions. Please review these Terms periodically to stay informed.
13. Governing Law
These Terms and any disputes arising from or related to online payments shall be governed by the laws of India. The courts of Delhi shall have exclusive jurisdiction over any disputes.
14. Return Eligibility
Cocoon Barter Global Pvt Ltd aims to provide high-quality products. However, returns are only accepted under specific circumstances outlined below:
- Manufacturing Defects: Returns will be accepted only in the case of manufacturing defects or quality issues. If you receive a product that is damaged, defective, or not as described, please contact us within 2 day of receiving the item.
15. Non-Returnable Items
Please note that the following items are non-returnable:
- Products that have been used or altered.
- Items purchased on clearance or during promotional sales.
- Products that were not purchased directly from Cocoon Barter Global Pvt Ltd.
16. Return Process
If you believe your product qualifies for a return due to a manufacturing defect, please follow these steps:
- Contact Us: Reach out to our customer service team at Chaircollectivecc@gmail.com within the specified time frame. Provide your order number and a description of the issue.
- Return Authorization: If your claim is approved, we will issue a Return Authorization (RA) number and provide instructions for returning the product.
- Packaging: Pack the product securely in its original packaging, including any accessories, manuals, and documentation.
- Shipping the Return: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
17. Inspection and Refunds
Once we receive your returned product, we will inspect it to determine if it qualifies for a refund based on the manufacturing defect. If approved:
- A refund will be issued to the original payment method within 14 days of receiving the returned item.
- If the return is not accepted, the product will be sent back to you at your expense.
18. Limitation of Liability
Cocoon Barter Global Pvt Ltd is not liable for any claims, damages, or losses resulting from products returned outside of the specified return conditions. We do not accept returns for reasons such as buyer’s remorse, change of mind, or any issues not related to manufacturing defects.
19. Changes to this Return Policy
Cocoon Barter Global Pvt Ltd reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be reflected on this page, and the updated policy will apply to all future purchases.
20.1. Shipping Timeframe
-
Ready-to-Dispatch Items:
- For products marked as “Ready to Dispatch,” we aim to process and ship your order within 1-3 business days from the date of order confirmation.
-
Bespoke and Made-to-Order Products:
- For custom or bespoke products, please allow a longer processing time due to the nature of the item. These products are typically dispatched within 30-45 days of order confirmation. The exact timeframe will be communicated to you at the time of purchase.
20.2. Delivery Timeframe
-
Domestic Deliveries (within India):
- After dispatch, delivery usually takes 5-7 business days for standard shipping. Delivery times may vary based on your location and the shipping carrier.
20.3. Factors Affecting Delivery
- Delivery timeframes are estimates and may be subject to delays due to factors beyond our control, such as courier service availability, weather conditions, or public holidays.
- For remote locations, delivery times may be slightly longer due to limited shipping options.
20.4. Tracking Information
Once your order has been dispatched, you will receive an email or SMS notification with the tracking details, allowing you to monitor the status of your delivery.
21. Contact Information
For any questions, concerns, or disputes regarding online payments, please contact us at:
- Email: Chaircollectivecc@gmail.com
- Phone: 7011309553
- Address: Cocoon Barter Global Pvt Ltd, B-1/271, Paschim Vihar Rd, Block A 2, Mianwali Nagar, Paschim Vihar, New Delhi, Delhi, 110063