Terms of service

We endeavor to provide uninterrupted access to our services and ensure timely delivery of all products. However, by using our services, you acknowledge and agree to the following:

1. Service Availability
   While we strive for seamless access to our website and services, Cocoon Barter Global Pvt Ltd shall not be held responsible for delays, interruptions, or failures caused by circumstances beyond our control. These may include but are not limited to network outages, internet or system failures, technical difficulties, server downtime, maintenance activities, or unforeseen external disruptions.

2. Order Fulfillment
   All products offered are crafted in a bespoke manner, often requiring specialized materials and skilled workmanship. As such, delivery timelines provided are indicative estimates and may be subject to change based on production schedules, availability of raw materials, or logistical challenges. We will make every effort to inform customers of any expected delays and provide revised timelines.

3. Payment Processing
   We are not liable for delays or failures in processing payments caused by issues beyond our control, such as banking delays, technical errors, or payment gateway disruptions. Customers are advised to retain proof of payment for verification, if required.

4. Delivery Commitments
   While we aim to deliver within the promised schedule, force majeure events such as natural disasters, strikes, governmental restrictions, or transportation delays may impact delivery timelines. Cocoon Barter Global Pvt Ltd shall not be held responsible for any losses or damages arising due to such delays.

5. Customer Responsibility
   Customers are responsible for providing accurate delivery information and ensuring accessibility for receipt of goods. Failure to do so may result in additional charges for redelivery or rescheduling.

6. Repairs & Customer Service
   At Cocoon Barter Global Pvt Ltd, our priority is customer satisfaction. In the unlikely event that a delivered product requires repair, our team will arrange the best possible on-site service.

   • If the issue arises due to a manufacturing defect, repairs will be carried out free of cost.

   • For other cases, repairs will be offered at a minimal service charge, ensuring fairness and transparency.
     We are committed to resolving issues swiftly and maintaining long-term client relationships.

7. Limitation of Liability
   Cocoon Barter Global Pvt Ltd shall not be liable for any indirect, incidental, or consequential damages arising from service interruptions, delayed deliveries, or unforeseen circumstances. Our liability is limited strictly to the value of the product or service purchased.

8. Acceptance of Terms
   By accessing and using our website, placing an order, or engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.