Chair Collective
Shipping Policy
Effective Date: 10 July 2026 | Last Updated: 10 July 2026
This Shipping Policy (“Policy”) forms part of the Terms of Service and governs the manufacture, packaging, dispatch and delivery of products purchased from chaircollective.com (“Site”), operated by Cocoon Barter Global Private Limited (“Company”, “we”, “us”, “our”). By placing an order, you (“Customer”, “you”) agree to the terms set out below. Please read this Policy carefully before ordering, as our products are made-to-order and certain terms — particularly around international shipments and risk transfer — differ from standard retail shipping.
Order Processing
1. Nature of Our Products
All products listed on the Site are custom, made-to-order pieces manufactured at our production facility in India. Orders are not fulfilled from held stock. Accordingly, manufacturing lead time is a material part of the delivery timeline and is separate from transit time.
2. Domestic Shipping (Within India)
2.1 Manufacturing Time
The standard manufacturing timeline is 25–30 business days from the date of order confirmation and receipt of payment as specified in our payment terms. This timeline may vary based on product complexity, finish, customisation, or prevailing production volume. Where a variation is expected, we will notify you of the revised estimated timeline.
2.2 Transit Time
Once manufactured and dispatched, orders are typically delivered within 7–10 business days, depending on destination and carrier availability. Remote, hilly, island or restricted-access locations may require additional time and may attract additional shipping charges, which will be communicated before dispatch.
2.3 Bulk and Project Orders
For bulk orders or interior/architecture project supply, shipping is quoted separately based on volume, packaging requirements, and delivery schedule. Please contact us for a custom freight quote.
Domestic Shipping Charges
Unless otherwise stated on the product page or order confirmation, domestic shipping is charged by consignment weight as follows:
| Weight Range | Shipping Charge (₹) |
|---|---|
| 20–40 kg | ₹2,500 |
| 40–80 kg | ₹4,000 |
| 80–120 kg | ₹7,500 |
| 120–150 kg | ₹11,000 |
| 150–200 kg | ₹15,000 |
Charges above are indicative and may be revised for oversized, fragile, or multi-piece consignments, or for delivery to non-serviceable pin codes, in which case the revised charge will be shared with you for confirmation before dispatch.
3. International Shipping
We do offer international shipping. Because our products are bespoke and made-to-order, our shipping charge and delivery responsibility under this Policy extend only up to dispatch of the completed product from our factory/warehouse in India (“Ex-Works” / “Factory Gate” basis). This means:
- The price and any shipping charge quoted or collected by the Company covers manufacturing, packaging, and delivery of the product to the port, airport, or freight-forwarder facility nominated for export from India.
- All costs, arrangements, and risk from the point of dispatch from our factory onward — including but not limited to international freight (air/sea/land), export and import customs clearance, customs duties, taxes (including any destination-country GST/VAT), insurance, destination port or airport handling charges, and last-mile delivery in the destination country — are the sole responsibility of the Customer.
- The Customer may nominate its own freight forwarder/customs broker to collect the goods ex-factory, or may request the Company to facilitate onward freight as a paid, value-added service; in the latter case, the Company acts only as a facilitator and does not assume liability for the acts, omissions, delays, or charges of the international carrier, forwarder, or customs authority engaged.
- Title and risk in the goods pass to the Customer upon dispatch from our factory/warehouse in India, consistent with standard Ex-Works (EXW) terms under Incoterms®.
- Estimated international transit times, applicable duties, and destination compliance requirements vary by country and will be communicated at the time of quotation; they do not form part of the manufacturing timeline in Section 2.1.
4. Order Processing
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive an order confirmation and, subsequently, dispatch and tracking details via email or SMS.
5. Shipment Tracking
Once dispatched, you will receive tracking information, ordinarily within 2–3 business days of dispatch. Domestic shipments are delivered by Delhivery or an equivalent logistics partner; international shipments are delivered by the nominated freight forwarder or carrier. You may track your shipment via the carrier's platform or by contacting our support team.
6. Delivery Issues
If you experience a delay or notice an issue with your delivery, please notify us promptly so we can coordinate with the relevant logistics partner. The Company is not responsible for delays arising from causes outside its reasonable control, including weather, customs clearance, carrier scheduling, or other logistical disruptions beyond the point of dispatch. It is also advised to make unboxing videos and in case there seems to be any damage on the package, it is mandatory to mention it on the receiving.
7. Damages During Transit
We take care in packaging every order for transit. Risk in the goods passes to the Customer upon dispatch from our facility; accordingly, claims for transit damage are to be pursued with the carrier, subject to the following:
- Inspect the package at the time of delivery and note any visible damage on the delivery receipt before accepting delivery, where the carrier's process permits this.
- Photograph the damaged packaging and product promptly and retain all packaging materials until the claim is resolved.
- Notify us within 48 hours of delivery so we can support your claim with the carrier, including providing invoices, packing details, or other documentation reasonably required.
The Company will provide reasonable assistance with documentation but does not itself bear liability for carrier-caused transit damage once goods have left our premises.
8. Non-Delivery & Lost Shipments
If a shipment is not delivered within a reasonable period beyond the estimated delivery window, please notify us within 7 days of the expected delivery date so we can investigate with the carrier. Claims for lost shipments are ultimately addressed through the carrier's claims process; the Company's role is limited to good-faith coordination and documentation support.
9. Incorrect Shipping Information
Please ensure the shipping address and contact details provided at checkout are accurate and complete. The Company is not responsible for delay, misdelivery, or non-delivery caused by incorrect or incomplete information supplied by the Customer. Redelivery in such cases may attract additional charges.
10. Customs, Duties & Import Compliance (International Orders)
International Customers are solely responsible for ensuring that the product may be lawfully imported into the destination country, and for the payment of all applicable customs duties, import taxes, levies, and compliance requirements. The Company makes no representation as to the import eligibility of any product in any specific jurisdiction. Any refusal of entry, seizure, or additional charge levied by customs authorities at the destination is the Customer's responsibility and does not entitle the Customer to a refund from the Company.
11. Limitation of Liability
To the maximum extent permitted by applicable law, the Company's aggregate liability in connection with shipping, transit, or delivery of any order — whether under this Policy, in contract, tort, or otherwise — shall not exceed the shipping charges paid by the Customer for the order giving rise to the claim. Nothing in this Policy excludes or limits liability that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019 and rules made thereunder.
12. Force Majeure
The Company shall not be liable for any failure or delay in manufacture, dispatch, or delivery caused by events beyond its reasonable control, including natural disasters, strikes, transport disruption, government action, customs delays, or other similar events. Timelines under this Policy will be extended for a reasonable period corresponding to the duration of such event.
13. Governing Law & Jurisdiction
This Policy is governed by the laws of India. Subject to applicable consumer-protection provisions permitting a Customer to approach a forum closer to their residence, the courts at [Insert City — Company's registered office / principal place of business] shall have exclusive jurisdiction over any dispute arising from or relating to this Policy.
14. Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any complaints or concerns regarding this Policy may be addressed to our Grievance Officer:
- Name: Ayush
- Email: chaircollectivecc@gmail.com
- Phone: +91 70113 09553
- Response/resolution timeline: acknowledgement within 48 hours; resolution within 30 days, as required by applicable law.
15. Amendments to this Policy
The Company reserves the right to update or modify this Policy at any time. Material changes will be reflected on this page with an updated “Last Updated” date. The version in effect at the time an order is placed governs that order.
16. Contact & Documentation
- Phone: +91 70113 09553
- Email: chaircollectivecc@gmail.com
- Company: Cocoon Barter Global Private Limited
- Registered Office: B-1/271 Paschim Vihar, New Delhi, 110063
Please retain your invoice, packaging, and any photographs until a claim is fully resolved. By placing an order, you confirm that you have read and accepted this Shipping Policy.